Patient Access Ambassador ; Per Diem

Overview

At North Bay Health the Patient Access Ambassador I warmly greets and welcomes patients, responds to their questions and guides them to appropriate service locations throughout the Healthcare System. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled.

Responds expeditiously in a professional and concerned manner to patient information inquiries and directs visitors to the appropriate individual or area. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.

Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills.

• Greet and welcome patients; respond to questions; guide them to appropriate service locations across the Healthcare System.
• Obtain and record accurate demographic and payer information; ensure timely scheduling and patient care.
• Respond to patient information inquiries; direct visitors to the appropriate person or area.
• Tie to issue resolution: take initiative to resolve patient issues and refer to other team members or departments as needed.
• Collect patient deposits, co-pays, deductibles, and share of cost at registration/scheduling or as appropriate; explain financial obligations clearly and compassionately.
• Maintain professionalism, confidentiality, and appropriate presentation of self; demonstrate strong oral and written communication skills.

• Education/Training:
  High School Graduate or GED.
• Licensure/Certification:
  None
• Experience:
  
  One to three years customer engagement experience and/or service-centered role required.
• Experience with in a healthcare environment preferred.
• Excellent oral and written communication skills; ability to articulate thoughts clearly during discussions.
• Some working knowledge in the following areas is preferred:
  • Differentiation of Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
  • Impact of completeness and accuracy in registration/admission on claims processing and payment
  • Impact of completeness and accuracy in registration on patient care
• Interpersonal
  
  Skills:
  
  Commitment to service excellence including professionalism, customer focus, compassion, listening skills, and a warm demeanor; empathy, optimism, collaboration, and cultural competency; alignment with North Bay Health True North values (Nurture/Care, Own It, Respect Relationships, Build Trust, Hardwire Excellence).

• Hourly Salary Range Min $31.20 - Max $37.89 (Offered hourly rate based on years of experience)
• 10% per diem differential included in salary range
• Plus, Generous Shift Differentials

At North Bay Health, we are guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.

This is an exciting time to join North Bay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III…