Patient Access Ambassador II; Per Diem

Overview

At North Bay Health the Patient Access Ambassador II accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.

Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.

• Admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital.
• Interact respectfully with patients and/or their representatives to obtain and record accurate demographic, payer and other information to ensure timely care and appropriate scheduling.
• Takes initiative to resolve patient issues and, when required, refers patients to other members of the Patient Access or Financial Counseling team and to other departments within the health system as appropriate.
• Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or as appropriate, and explains financial obligations clearly and compassionately.
• conducts educational conversations with patients explaining coverage eligibility and benefits, including coordination of benefits, status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations.
• Maintains professionalism and empathy, protects confidentiality, and demonstrates excellent oral and written communication skills.

Education/Training
:
Associate Degree preferred.

Licensure/Certification
:
Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.

Experience
:
Three or more years of customer engagement experience in a healthcare revenue cycle environment required. Excellent oral and written communication skills with ability to articulate thoughts clearly. Proficiency in the application of knowledge in the following areas:

• Differentiation of the unique characteristics of Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
• Impact of completeness and accuracy in registration/admission on claims processing and payment
• Impact of completeness and accuracy in registration on the delivery of patient care

Skills
:
Demonstrates service excellence, professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Demonstrates empathy, optimism, resourcefulness and cultural competency. Open to learning, collaborative, and able to address patient issues with critical thinking.

Interpersonal Skills
:
Demonstrates the True North values (Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence).

• Hourly Salary Range Min $33.23 - Max $40.41 per hour (based on years of experience in role)
• 10% per diem differential included in salary range
• Plus, Generous Shift Differentials

At North Bay Health, we are guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.

This is an exciting time to join North Bay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet…