Patient Access Ambassador ; Per Diem
Listed on 2026-02-01
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Healthcare
Healthcare Administration, Medical Receptionist
At North Bay Health the Patient Access Ambassador I warmly greets and welcomes patients, responds to their questions and guides them to appropriate service locations throughout the Healthcare System. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled.
Responds expeditiously in a professional and concerned manner to patient information inquiries and directs visitors to the appropriate individual or area. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.
Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills.
At North Bay Health our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
- One to three years customer engagement experience and/or service centered role required.
- Experience with in a healthcare environment preferred.
- Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
- Some working knowledge in the areas listed below is preferred:
- Differentiation of the unique characteristics of the following insurance types:
Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation - Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
- Impact of completeness and accuracy that the registration process has on the delivery of patient care
- Differentiation of the unique characteristics of the following insurance types:
Skills:
Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.
Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at North Bay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Compensation:
- Hourly Salary Range Min $31.20 - Max $37.89 (Offered hourly rate based on years of experience)
- 10% per diem differential included in salary range
- Plus, Generous Shift Differentials
About Us
At North Bay Health, we are guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.
These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to…
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