PBX Communication Ambassador; NBMC, Part-Time, Nights

Overview

Job Description: Performs general PBX Operator duties including answering incoming and in-house calls in a warm and pleasant manner, efficiently transferring callers to the appropriate individual/department and addressing patient concerns as appropriate. Interacts respectfully with individuals and responds expeditiously in a professional and concerned manner to patient information inquiries. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access team, as well as other departments within the health system as appropriate.

The PBX Communications Ambassador is responsible for monitoring emergency panels and completing the appropriate paging and notification process for all hospital emergency codes. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills.

At North Bay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

• Answer and route incoming and in-house calls in a courteous manner.
• Efficiently transfer callers to the appropriate individual/department and address patient concerns.
• Respond expeditiously and professionally to patient information inquiries.
• Takes initiative to resolve patient issues and refer to other Patient Access team members or health system departments as appropriate.
• Monitor emergency panels and execute the paging and notification process for hospital emergency codes.
• Maintain confidentiality and present oneself professionally at all times.
• Demonstrate excellent oral and written communication skills.

• Education:
  
  High School graduate or GED.
• Experience:
  
  One year or more experience in a hospital or call center environment preferred.
• Previous customer engagement experience and/or service-centered role preferred.
• Ability to operate the Cisco telephone system; excellent oral communication, critical thinking, and problem-solving skills required.
• Ability to respond quickly and efficiently to meet the needs/requests of internal and external customers.
• Ability to function at a high level in urgent and emergent situations and during times of high call volume.
• Interpersonal
  
  Skills:
  
  Commitment to service excellence, professionalism, customer focus, compassion, strong listening skills, and a warm demeanor. Demonstrates empathy, optimism, resourcefulness, and openness to learning in a collaborative healthcare environment.

• Hourly Salary Range Min $26.11 - Max $28.78 (Offered hourly rate based on years of experience).
• Evening Shift Hourly Differential: $1.80
• Night Shift Hourly Differential: $2.94
• Weekend Hourly Differential: 5% of pay rate

About North Bay Health: At North Bay Health, we are guided by our values:
Nurturing Care;
Own It;
Respect;
Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join North Bay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities with multiple facilities and services. North Bay Health has earned recognition such as Magnet with Distinction for nursing and U.S. News & World Report high performance designations in several clinical areas.