Patient Access Ambassador II; Per Diem

Overview

At North Bay Health the Patient Access Ambassador II accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.

Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.

• Interacts respectfully with patients and/or patient’s representative to obtain and record demographic, payer and other information to ensure timely patient care and scheduling.
• Admits, registers, and completes financial analysis activities for all patients upon arrival.
• Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration or scheduling, and explains financial obligations clearly and compassionately.
• Takes initiative to resolve patient issues and, when needed, refers to other Patient Access or Financial Counseling team members or other hospital departments.
• Conducts educational conversations with patients about coverage eligibility and benefits, including coordination of benefits, required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations.
• Maintains professionalism, confidentiality, and effective oral and written communication.

At North Bay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.