Customer Care Specialist

“Improving the lives of those with chronic care diseases while providing solutions to our customers.”

Looking for a new opportunity? At Super Care Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever‑growing patient population. Matching passion with careers, here hard work has never been so satisfying.

PLEASE NOTE THIS IS AN IN‑PERSON ROLE

Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk‑in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation prior to delivery: CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible 목적]
• Enters data and each order (new or otherwise) into the system accurately and in a timely manner
• Processes closet and on‑call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Processes orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in‑services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignments as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understands and adheres to all Super Care Health company policies
• Remains knowledgeable to date on all products, guidelines, and insurance coverage trends
• Maintains a professional, safe, and clean work environment
• Performs all other duties as assigned and required
• Must meet
  
  COMMON monthly goals
• Schedule – varying start times
• Fundamental computer skills

• Experience with medical supply company
• Knowledge of diagnosis and medical terminology
• Excellent customer service skills
• Detail oriented
• Previous management/supervisor or lead experience
• Proficiency in Microsoft Word, Outlook, and Power Point
• Experience in healthcare, medical and/or HME industry (preferred)
• Be able to work on multiple tasks, plan and prioritize activities to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Bilingual Spanish Preferred

• Corporate location is in City of Industry

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays:
  New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a range of: CCS 1 $ 18.70‑$28.88; CCS 2 $ 19.80‑$31.19

Any employment proposal is contingent upon satisfactory completion of:
Background Check, Reference Check(s), Driving Record (if applicable), Pre‑employment Drug and TB Tests.

Super Care Health is a comprehensive, post‑acute care, respiratory services company, focused on managing high‑risk respiratory patients in their homes.

Today, Super Care Health manages millions of lives annually, with a growing team of more than 400…