Population Health Supervisor

Overview

To provide daily oversight, leadership, support, training, and direction of Population Health staff. Supports and assists the Team Manager in developing and maintaining a cohesive team with a high level of productivity and accuracy to achieve the department's overall performance metrics.

• Provides daily leadership, direction, resources, training, evaluation, and support to department staff in Population Health team activities, specifically member and community outreach efforts.
• Serves as a role model and resource to colleagues, staff, members, and others.
• Assists department leadership in identifying, monitoring, and evaluating department operations to ensure optimal efficiency and effectiveness. Makes recommendations for process improvements when necessary.
• Performs Human Resource functions such as time card management, directing work activities, implementing workplace changes, conducting annual reviews, and conducting staff trainings.
• Collaborates and works with manager(s) and other departmental leadership to keep apprised of operational issues, staff and service levels, resources, program, and/or department needs.
• Ensures consistent application and implementation of departmental, organizational, and state/federal policies and procedures.
• Conducts regular reviews through internal audits designed to measure individual and departmental staff work performance against established standards.
• Assists in survey-readiness activities to ensure the department is compliant with all applicable regulations, licensure requirements, accreditation standards (i.e. NCQA), and new legislation.
• Conducts ongoing reviews and audits of team work to ensure program goals, quality standards, and department metrics are being met.
• Establishes and maintains professional working relationships with Partnership Health Plan of California partners and providers via open and timely communication.
• Participates in committees, task forces, work groups, and/or multidisciplinary teams.
• Partners with leadership to develop and maintain training manuals, agendas, materials, and evaluation criteria based upon department and Partnership policies.
• In collaboration with Health Analytics, Quality, and other stakeholders, identifies wellness incentive opportunities for team engagement.
• Other duties as assigned.

MINIMUM HIRING CRITERIA

Education and Experience

Bachelor’s degree in Business, Communication, Healthcare Administration, or a related field, or 3-5 years of managed care experience; or equivalent combination of education and experience. General knowledge of managed care and principles of population health management preferred.

Special Skills, Licenses and Certifications

Demonstrated leadership skills/experience. Ability to work within an interdisciplinary structure and function independently in a fast-paced environment while managing multiple priorities and deadlines. Strong organizational skills required. Computer literacy and proficiency. Valid California driver’s license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Excellent written/verbal communication skills in English. Demonstrated experience and ability to build effective working relationships and to represent the department effectively in order to accomplish goals. Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload.

Work Environment And Physical Demands

Daily use of multi-line telephone and computer for most of the day. Cubicle workstation. Ability to use a computer keyboard. Must be able to lift, move, or carry objects of varying size, weighing up to 30 lbs.

HIRING RANGE:

$93,690.86 - $

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.