MC-Intake​/Administration Officer

Job Category:
Community Services and Development

CORE Community Services Ltd. is a not for profit organisation serving South West Sydney for over 40 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement. Our mission is to provide tailored diverse client centric services and opportunities that support and empower vulnerable communities to thrive, resulting in the best outcomes for all individuals.

This position is for a fixed term from the start date until 18th December 2026. The person must be able to speak and write Arabic.

The role involves working closely with the Multicultural Communities team to provide administrative support, welcome clients, share information and perform other negotiated duties. The key responsibility of the Information and Intake Officer is to ensure that the front desk is managed effectively and all clients are treated with respect, providing a positive experience in line with CORE’s expectations.

The role also involves Complex Case Support, providing administrative assistance to the Settlement Services Program for refugees and humanitarian entrants with multiple and complex needs. This includes engaging clients to stabilise their circumstances and assist them in accessing services that enable equitable participation in Australian society.

• Provide office support services in order to ensure efficiency and effectiveness within the Multicultural Communities Service.
• Effectively manage the front desk, ensuring all public inquiries are handled professionally at all times.
• Receive, direct, and relay messages from clients and the general public to the appropriate staff member or service.
• Provide information about classes, services, and useful information to clients.
• Manage incoming mail and distribute it as required.
• Implement and maintain the general filing system and file all correspondence.
• Assist in the preparation of meetings, activities, events and conferences.
• Maintain an adequate inventory of office supplies.
• Provide word‑processing and administrative support.
• Assist clients with their needs where appropriate, which may include but is not limited to, providing forms and information sharing.
• Make appointments for the Emergency Relief Program (ERP) and manage ERP clients on designated days.
• Photocopy as directed, including but not limited to flyers and brochures.
• Maintain the front desk and foyer displays to ensure all materials are up to date and displayed professionally.
• Direct emails to the relevant staff members in a timely manner.
• Maintain staff training records as required.
• Coordinate the repair and maintenance of office equipment with applicable personnel.
• In consultation with the Service Manager and relevant staff develop and maintain service pamphlets for individual projects.
• Update Multicultural Communities web content on the organisation's website.
• Maintain a service directory for reference.

• Formal qualifications in community services or social work or a related field.
• At least two years’ experience in delivering high‑quality case‑work services focused on outcomes for target‑group clients.
• Sound knowledge and familiarity of refugees, humanitarian entrants and migrant issues and service delivery systems.
• Demonstrated strong cultural awareness, understanding of diversity, and contemporary issues within different communities.
• High level interpersonal skills and ability to build high‑trust relationships with clients.
• Demonstrated ability to undertake client assessments and knowledge of settlement services referral networks and resources.
• Strong group‑work, facilitation skills and demonstrated experience in undertaking community development projects.
• Ability to establish objectives and self‑manage conflicting work priorities to ensure efficient and effective outcomes to a high standard.
• Well‑developed negotiation, advocacy, conflict resolution, and decision‑making skills.
• Strong administrative, organisational, time‑management and presentation skills.
• Knowledge and understanding of the barriers for people who are culturally and linguistically disadvantaged.
• Excellent written and verbal communication, internal and external to the organisation, and computer literate.
• Fluency in the relevant community language of the position.
• Successful completion of Australian Police Checks and other compliance checks as required.