Aftermarket Sales & Customer Experience Specialist

At Safford Mazda Fairfax
, we believe every interaction after the sale matters just as much as the purchase itself. We’re looking for a Aftermarket Sales & Customer Experience Specialist who takes pride in building trust, guiding customers through protection options, and ensuring a seamless ownership experience from delivery forward.

This role is ideal for someone who enjoys helping customers, understands the value of follow-through, and wants to grow within a respected, award-winning dealership group.

• Own and coordinate all aftermarket sales activities within the dealership
• Serve as a key ambassador for the customer experience after the vehicle sale
• Present and sell vehicle protection products and accessories in a consultative, customer-focused way
• Clearly explain protection packages, benefits, and product guarantees
• Work directly with customers in person, by phone, and online
• Process aftermarket orders and accurately document customer purchases
• Support customers after delivery with questions, follow-up, and scheduling assistance
• Collaborate closely with the Finance team to assist with documentation and workflow

• Proven experience in customer service or hospitality-driven roles
• Strong communication skills and a natural ability to build rapport
• Excellent organization and follow-through
• Positive attitude, professionalism, and strong work ethic
• Automotive experience is a plus, but not required — we provide training

• Competitive compensation with performance opportunity
• Comprehensive training and mentorship program
• Career growth opportunities within a large, respected dealer group
• Advancement potential within the first 6 months for top performers
• 401(k) with employer contribution
• Medical, Dental, Vision, FSA, and HSA plans
• Short- and long-term disability, life, accident, and critical illness coverage

If you’re passionate about customer experience, enjoy working in a fast-paced environment, and want to grow with a dealership that puts people first, we’d love to meet you.

Apply today and start building a rewarding career with Safford Mazda Fairfax.

Safford Mazda Fairfax is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.