Store Manager, Retail & Store Manager

Overview

Reports To District Manager As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Lead store staff in meeting sales, service, and operational expectations
• Set clear performance expectations and ensure staff is trained in sales, customer service, and operations to meet company standards
• Model company values and lead by example as an active coach
• Communicate priorities and sales-driving information effectively to maximize opportunities
• Identify, recommend, and implement changes to improve productivity
• Lead recruiting for the store and create an inclusive store environment
• Achieve store business plans, including sales, customer service and operational goals
• Develop game plans and follow up on execution to maximize sales and drive consistent performance results
• Partner and present opportunities with fact-based information and recommendations using store data to inform decisions
• Participate in driving business outreach opportunities and communicate leads to the Multi-Unit Manager and Business Outreach team
• Identify performance opportunities and collaborate with the Regional Manager to address and manage issues
• Ensure store schedule accuracy to maintain proper staffing for initiatives, Ship-from-Store, and customer service coverage
• Train store staff on all internal operational functions
• Stay informed on corporate communications, directives, initiatives, policies and procedures
• Implement store programs to increase efficiencies in sales, service, operations, and branding
• Maintain an engaged and inclusive store environment where opinions are recognized and valued
• Foster a culture of learning and development and leverage training tools
• Serve as a role model to all store team members and provide enthusiastic leadership
• Create a steady pipeline of external talent through recruitment
• Hold regular store meetings to keep all team members up to date with company directives
• Ensure the store team is trained on customer service expectations and delivers an exceptional customer experience
• Lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS)
• Leverage customer feedback to take appropriate actions and resolve concerns
• Ensure the store is visually aligned to brand standards and marketing initiatives are executed per company direction

• Minimum 3 years’ experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

• Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors

Pay Range: $43,173.53 - $62,940.80

We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.