Floral Manager-Burke

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

• General
  
  Summary:
  
  Directs and controls the operation of the floral department according to Company standards. Trains and supervises personnel assigned. Ensures customer service, quality, freshness and selection. Orders, receives, prepares, prices and merchandises all floral products.
• Key Responsibilities include, but are not limited to:
  • Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the floral department.
  • Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned. Monitors associate performance and recommends personnel action such as hiring, firing, layoff and disciplinary action. Schedules associates assigned to ensure adequate coverage and service level.
  • May order balloons, helium tanks, plants, flowers, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback.
  • Performs receiving duties including breaking downloads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs and flowers. Follow proper processing procedures for all cut flowers.
• Decorates plants, makes bows and balloons, prepares bouquets.
• Controls shrink and cost. Prevents the sale of product that does not meet standards.
• Complies with all workplace safety rules and regulations. Ensures proper signing and pricing.
• Performs periodic inventories. Process administrative paperwork and maintains accurate department records.
• Responsible for meeting customer service, sales and profit objectives.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.
• Assists customers by making product suggestions and engages in suggestive selling. Makes intercom announcements.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

• Requires working knowledge of all job duties within the Floral Department. Requires a basic knowledge of botany, knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
• Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Requires knowledge of employment laws and workplace practices.
• Requires a good understanding of overall company practices and Floral Department policies and procedures. Requires analytical ability to handle administrative details such as planning orders, sales projections, scheduling and supervising. Requires the ability to judge and react to business activity.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to…