Customer Service Associate - UPS Store

**** Candidates must be participants in the Mason LIFE Program****

This is a seasonal position:
January-May

$12.77/hr

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

The Sales and Customer Service Associate play an important role in delivering a positive, welcoming experience for every customer who enters The UPS Store. This position helps ensure customers receive accurate, timely service while supporting daily store operations and promoting products that meet customer needs.

• Greet customers in a friendly and professional manner and identify their needs by asking open-ended questions
• Provide excellent customer service by actively listening and responding to customer inquiries
• Promote The UPS Store products and services to customers
• Receive, sort, and accurately place mail into customer mailboxes
• Process sales transactions accurately using the Point of Sale (POS) system
• Pack items for shipping following established procedures
• Receive and process customer packages, including lifting, weighing, and measuring
• Assist with merchandising by stocking shelves, maintaining a clean and organized store, and reporting inventory needs
• Operate office equipment such as copiers, fax machines, and packing tools safely and efficiently
• Assist customers with using self-service office equipment
• Perform general housekeeping duties to maintain a clean work environment
• Work opening and closing shifts, including weekends