Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 4792)

Join the Game Stop team as a Full Time Assistant Store Manager at Store 4792. As a leading global retailer of video games, electronics, and gaming merchandise, Game Stop is committed to delivering the latest and greatest in gaming products while creating unforgettable experiences for our customers. The Assistant Store Manager supports the Store Manager in all facets of store operations, builds a sales culture, and provides outstanding guest service experiences through professional conduct and a shared passion for gaming.

• Provide best‑in‑class guest service: greet guests, respond to questions and concerns promptly and courteously, assist guests with gaming needs, inform guests of special promotions, recommend additional items, apply all selling behaviors during every transaction, and thank every guest for shopping at Game Stop.
• Support the total shopping environment, visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates, training store associates in all aspects of their job responsibilities, including company and store policies and procedures.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that all store fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness and safety best practices.
• Support store team in meeting and exceeding sales, profit, and shrink goals.
• Perform store inventory counts, restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies or shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager/District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations; report any injuries promptly per company guidelines.
• Assist in maintaining store records/files in…