Volunteer Services Program Manager

Are you an enthusiastic individual looking for a career where you can make a difference in the lives of the community? Do you have previous experience managing a volunteer program? The Fairfax County Department of Neighborhood and Community Services (NCS) has the perfect position for you! This position will provide you with the opportunity to connect volunteers from our community with rewarding and meaningful volunteer activities in NCS programs and centers and across the county.

This position, under the direction of the Community Resource Development Manager, is responsible for the daily operation, growth, and strategic vision of the volunteer program in the department. Creates and implements strategies for volunteer recruitment, retention, and recognition. Maintains and grows a wide-reaching volunteer base through outreach to community-based organizations, civic and religious groups, local universities and colleges, and corporations. Supports and promotes equity-based programs and practices that address needs and equitable access to opportunities to enhance well-being and community inclusion.

Engages agency leadership, system partners, community members, and key stakeholders to develop responses to changing needs using place-based and population-based approaches and leads or contributes to the development of volunteer policies, procedures, and strategic plans in alignment with departmental goals and equity initiatives. Ensures volunteers are trained, utilized effectively, and evaluated. Acts as a consultant on all work sites to support volunteer programs.

Develops and delivers training for NCS volunteers and staff on volunteer management best practices, including equity-centered approaches. Oversees the use of the Volunteer Management System (VMS) for NCS volunteers, including maintain accurate records, supporting system-wide use, training staff, and using data to inform program development and decision-making. Gathers and analyses volunteer data to identify trends and volunteer service gaps. Supervises assigned staff, sets performance expectations, and ensures alignment with program goals.

Trains and supports NCS staff on volunteer supervision and best practices with an emphasis on equity, inclusion, and access, as well as provides input to staff on their volunteer programs. Applies culturally responsive practices in recruitment, training, and engagement of volunteers, and ensures equitable access to meaningful service opportunities for individuals of all backgrounds and abilities. Travels across the county to support community events and visit county facilities that recruit and utilize volunteers.

Supervises volunteer program assistant and professional staff as assigned. Other duties as assigned based upon agency and county needs.

To learn more about our agency and the great work we do on behalf of Fairfax County, visit

Neighborhood and Community Services.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Establishes and maintains liaisons with agency program managers to insure efficient and continued use of volunteers;
• Directs the preparation of reports, budgets, position papers, legislative input and proposals;
• Prepares and presents speeches to civic and community organizations to promote volunteerism;
• Coordinates annual plan of training offerings for volunteers and develops in-service training materials including program-specific manuals and resource materials for diverse volunteer workforce;
• Supervises full performance level Volunteer Services Coordinators and volunteer positions;
• Participates as member of committee assigned task of exploring innovative volunteer programming and developing County volunteer service policies and standards.

• Ability to supervise both professional level staff and volunteers effectively;
• Ability to develop, implement, and evaluate program goals and objectives;
• Demonstrated interpersonal and organizational skills;
• Effective oral and written…