Program Manager

Overview

This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video by clicking here and visit the One Fairfax webpage here.

Under the general direction of the Assistant Division Director, this position provides leadership and oversight of the Adult Services program area. Oversee, plan, organize, direct, monitor and evaluate program goals and objectives; ensure compliance with applicable federal, state, and local laws, regulations, policies and procedures; ensure effective and quality service delivery to Fairfax area residents; provide direct supervision and guidance to the Adult Services Assistant Program Manager.

Other duties include the following:

• Management of Clinical and non-clinical services:
  Ensure resources, advocacy, safety and well-being of older adults, adults with disabilities and caregivers are met.
• Lead program development, monitoring and surveying of services, strategic planning, design and redesign of programs, initiatives, and workforce management.
• Oversee and directly support conflict resolution and change management processes for employees and programs. Facilitate a team-based, participatory work environment aimed at professional growth and supportive clinical service delivery for case carrying program staff.
• Develop and offer training and professional development activities. Communicates performance expectations, and ensures policy alignment in staff development, training, and practice implementation.
• Quality Control:
  Establish standards for quality work, staff selection and retention. Oversee and evaluate service delivery by contractors. Provide oversight and direction in establishing standards and measures to evaluate service delivery and to monitor performance. Ensure accurate and consistent interpretation and implementation of policies and procedures.
• Maintain current knowledge of aging trends, state initiatives and best practices to plan strategically for division programming.
• Partnership Development and Communication:
  Develop department, county and community partnerships to enhance services. Provides oversight for care planning team. Serves on boards, task forces, committees and other community groups. Serves as an Adult Services representative at the local, state and national level upon request. Present program and division level presentations to the department, county and community groups. Responds to client, community, and elected officials regarding service concerns.
• Budget and Department support:
  Provides analysis and input on the Adult and Aging budget and monitors and manages program expenditures. Analyzes existing programs and services to modify and to initiate new services.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)

• Ability to plan and direct the activities of a large group of human services professionals;
• Ability to work successfully with other managers for strategic planning, to develop common outcome measures, and to share responsibility for achieving goals;
• Ability to successfully work with County and School officials and community leaders;
• Knowledge of the principles and practices of casework supervision;
• Knowledge of current social service trends and methods/approaches to address them;
• Knowledge of the principles, methods and problems of organization and management;
• Knowledge of business process redesign methodologies;
• Knowledge of strategic planning;
• Knowledge of budgeting;
• Knowledge of contract services management;
• Knowledge of human resources management practices;
• Knowledge of performance management;
• Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
• Ability to solve problems and resolve conflicts;
• Ability to develop and implement creative approaches to address needs;
• Ability to communicate clearly and concisely, both orally and in writing;
• Ability to establish and maintain effective working relationships with a variety of individuals;
• Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
• Ability to develop professional networks with individuals and groups, both internal and external to the organization;
• Ability to work with a personal computer and multiple software applications;

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:
Graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a…