AHR - Assistant Director of Shelter Operations

Title: Assistant Director of Operations

Department: Artemis House Region I

Reports to: Director of Artemis House Region I

FLSA Status: Exempt

Salary Range: $64,000 to $69,000

Shelter House was founded in 1981 as a grassroots response to homelessness in Fairfax County and has grown into a respected nonprofit serving individuals and families experiencing homelessness and domestic violence. Our team works with government agencies, community organizations, and private partners to deliver services rooted in dignity, safety, and long term stability. Each year, Shelter House supports nearly 2,000 individuals, including many children and families.

Our culture is guided by our iCARE values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment.

You will oversee the daily residential operations at Artemis House Region I and directly supervise residential staff (full time, part time, and on call). This role combines administrative leadership and hands on service delivery. You will work closely with the Director of Artemis House Region I and Assistant Director of Programs to ensure safe, trauma informed, and compliant services. This position includes rotating on call duties and occasional evening work.

• Hire, train, develop, schedule, and supervise residential staff
• Provide coaching and support through regular one on one meetings
• Prepare and distribute monthly residential schedules
• Review and approve timesheets and leave requests

• Lead residential operations for Region I
• Coordinate staffing during safety or weather related emergencies
• Track and manage maintenance requests and repairs
• Coordinate unit inspections and inventory management
• Ensure proper vehicle maintenance and registration
• Schedule cleaning of all sites and coordinate turnover after move-outs

• Review documentation to ensure compliance with agency standards
• Maintain knowledge of emergency procedures and safety protocols
• Ensure facility compliance with health, safety, and agency policies
• Oversee operations budget, check requests, and financial tracking

• Provide direct services as needed during scheduled shifts
• Support clients and staff with safety plans and needs assessments
• Collaborate with case management and leadership for consistent service delivery
• Address client residential concerns with program leadership
• Assist with securing donations and volunteer support

• Participate in and facilitate staff meetings and trainings
• Serve in a rotating on call capacity to support crisis response
• Model and uphold Shelter House’s iCARE values
• Perform other duties to support the program and organization

• Bachelor’s degree in human services or related field, or equivalent experience
• Minimum three years experience in human services or direct service roles
• Strong organizational, time management, and decision making skills
• Ability to handle competing priorities in a fast paced environment
• Strong oral communication and public speaking skills
• Willingness to work evenings and participate in on call rotation
• Valid driver’s license

• Experience with homeless families or survivors of domestic or sexual violence
• Experience supervising staff in a residential setting
• Proficiency in a second language

• Annual TB test required
• Ability to sit or stand for extended periods
• Ability to lift items weighing 10–20 pounds

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

Equal Employment Opportunity Policy:
Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability…