Supportive Program Manager

Overview

Title: Supportive Housing Program Manager
Department: Administration
Reports To: Director of Supportive Housing and Diversion Programs
FLSA Status: Exempt
Salary Range: $64,000 to $69,000

About us
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team changed the lives of nearly 2,000 individuals, half of whom were children.

Our culture is built on our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iCARE). In addition to our mission and culture, we offer work life balance, a 401(k) with employer matching, and core benefits including medical, dental, and vision insurance for full time employees, with a generous employer contribution toward premiums.

About the role
The Supportive Housing Program Manager provides direct and specialized housing services for the RISE and Kate’s Place housing programs while supervising the supportive housing case management team. This role is responsible for overseeing all supportive housing operations, ensuring compliance with HUD and HOME requirements, maintaining strong relationships with landlords and property management partners, and supporting high quality service delivery through effective supervision and program oversight.

Strong organizational skills, attention to detail, and the ability to manage competing priorities are essential. The Program Manager works closely with internal teams, external partners, and funders to ensure housing quality standards, fiscal compliance, and client support goals are met.

Duties and responsibilities

Supportive housing operations and compliance (60%)

• Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units and Kate’s Place units
• Complete annual inspections of HOME and HUD funded units and maintain required certification
• Maintain a comprehensive directory of property information including unit details, rent amounts, and landlord or property management contacts
• Report maintenance and lease related issues to landlords and Shelter House leadership and follow up to ensure resolution
• Conduct move in, move out, and pre lease renewal inspections and ensure utilities are transferred appropriately
• Coordinate repairs, obtain cost estimates, and work with vetted vendors in accordance with internal processes
• Ensure unit turnover within required time frames, including HUD standards
• Follow up with case managers regarding inspection failures and support resolution using trauma informed and de escalation approaches
• Review and adhere to HUD and HOME policies related to inspections, environmental reviews, income and rent calculations, and fair market rent limits
• Calculate rental payments as required, track payments, and notify staff and clients of compliance issues
• Collect rent payments and issue pay or quit notices in accordance with program policy
• Assist the Director with tracking funding sources and ensuring required documentation is completed and filed
• Disseminate information to clients regarding tenant rights and responsibilities, housing discrimination, landlord communication, unit maintenance, and lease compliance
• Maintain accurate documentation related to training, housing contacts, client interactions, and maintenance activity

Supervision and staff development (40%)

• Provide coaching, guidance, and professional development support to supportive housing case managers
• Conduct regular one on one supervision and weekly team check ins
• Review and approve staff calendars, timesheets, and leave requests
• Provide training and support related to crisis intervention and trauma informed de escalation
• Review case documentation to ensure alignment with agency standards and best practices
• Conduct quarterly audits of housing and client service…