Branch Leader I​/II - Twinbrooke Branch

The branch leader has responsibility for managing all aspects of assigned branch. The responsibilities include but are not limited to: driving branch performance through leading, coaching and managing; and business development. Small business expertise and development are critical to Truist’s purpose of inspiring and building better lives and communities. The role ensures compliance with internal controls, operational procedures, and risk‑management policies.

Management of human capital includes interviewing, selection, hiring, conducting performance reviews, disciplinary actions, and workforce‑management scheduling. The leader may be cross‑trained to assist with teller transactions as needed.

• Promote a positive public image in the community, instilling Truist’s purpose, mission, and values in the team and supporting the Truist culture.
• Drive branch business development to deliver both strong team performance and strong individual performance through personal productivity, particularly in Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies, growing Small Business expertise via face‑to‑face appointments, outbound calling, and prospecting, and expanding Mass Affluent through similar approaches.
• Participate in civic, government, professional, business, community affairs, associations, and groups to prospect and develop new business through community involvement and building the Truist brand.
• Execute branch engagement routines by leading, growing, coaching, and motivating teammates, fulfilling the purpose, mission, and values for client financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics, ensuring all required training is completed by the entire team.
• Handle human‑capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling, including disciplinary actions for all branch team members.

Required Qualifications:

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small‑business expertise or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales‑relationship, and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Preferred Qualifications:

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, visit the Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will learn more about the specific benefits available for any non‑temporary position for which you apply.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace.

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