Configuration Manager

Job Description

ECS is seeking a Configuration Manager to work remotely .

As the Configuration Manager for DISA Storefront contract, you will serve as the central authority for managing the lifecycle of IT service configurations and ensuring operational stability through rigorous Authorized System Interruption (ASI) management . You will bridge the gap between technical teams and mission partners to ensure that all changes are documented, communicated, and executed with minimal service disruption.

Core Responsibilities

• ASI Coordination & Scheduling:
  Manage the full lifecycle of Authorized Service Interruptions (ASIs), including the formal request, coordination, and scheduling of maintenance windows to minimize impact on mission partner circuits and services.
• Reporting & Compliance:
  Generate and review ASI reports and system equipment reports (SERs) to track maintenance outcomes, equipment readiness, and lifecycle issues in accordance with DISA Circular 270-A85-1.
• Customer Communication:
  Serve as the primary point of contact for stakeholders regarding scheduled maintenance, providing timely notifications and situational awareness to leadership and mission partners.
• Resource Management:
  Monitor and manage IT resources allocated to support customer requirements, ensuring they are operated at peak effectiveness throughout their lifecycle.
• Baseline Control:
  Establish and maintain configuration baselines for Storefront systems, ensuring all hardware, software, and documentation align with DISA STIGs and security protocols.
• CMDB Maintenance:
  Oversee the Configuration Management Database (CMDB) , accurately tracking Configuration Items (CIs), their relationships, and status changes.

Required Skills

• Experience: Minimum 5 years in Configuration Management roles, preferably within a DoD or DISA environment.
• Clearance:
  Active Secret clearance.
• Certification: ITIL v3 or v4 certification is highly desired to align with globally accepted change management processes.
• Tools: Proficiency with the DISA Storefront platform and IT Service Management (ITSM) tools for tracking orders and configurations.

Desired Skills

• Knowledge of DISA configuration management requirements.

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.