ServiceNow Service Portal Expert

Req : RQ213172

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other

Required:

None

Job Family: Software Engineering

Skills:

• Building Architecture
• IT Service Management (ITSM)
• Service Now Platform

Experience:

8+ years of related experience

US Citizenship

Required:

Yes

Transform technology into opportunity as a Service Now Service Portal Expert pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

As a Service Now Service Portal Expert, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Lead the architectural design of complex Service Now solutions, ensuring scalability and performance

• Design, develop, and maintain custom Service Now Service Portals, ensuring intuitive user interfaces and optimal user experience

• Create and enhance custom widgets using Angular
  
  JS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements

• Implement and configure portal pages, themes, and branding

• Configure and design custom Service Now Work spaces to streamline workflows and improve efficiency

• Customize workspace layouts, components, and data visualizations

• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into Service Now records

• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements

• Utilize Service Now integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML‑based data exchange

• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation

• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops

• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards

• Develop and maintain technical documentation, including process flows, design documents, and high‑level architecture diagrams

• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability

• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates

• Grow junior talent through mentoring, partnership, and technical reviews

• Author, review, and lead the creation of white papers and contract artifacts

• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

• Maintain current Service Now and industry certifications, while obtaining additional certifications and accreditations

• Lead, author, and contribute to IT‑related technical processes reviews, postmortems, and continual process improvement

• Create estimations on effort required to produce Service Now functionality

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Service Portal Expert must have:

Education: Technical Training, Certification(s) or Degree

Experience: 8+ years of related experience

Required Skills:

• Extensive experience with Service Now architecture, development, and best practices, including strong knowledge of the platform’s core modules
• Proven expertise in Service Now Service Portal development and custom widget creation
• Proven experience with the configuration and optimization of Service Now Work spaces
• Strong proficiency in JavaScript, Angular
  
  JS, HTML, and CSS
• Proven experience with XML data digestion and generation, and integration with external systems
• Strong proficiency with integration technologies like REST APIs, SOAP, and web services
• In‑depth understanding of ITSM processes and ITIL frameworks
• Keen understanding of modern web technologies and cloud computing architectural principles for cloud‑based platforms
• Excellent understanding of the Agile…