Senior Engineer

Senior Engineer

Location:

Fairfax, VA – Full‑time, minimum 40 hours per week.

Apply Here

• Professional development assistance
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off kostenlosen
• Employee discount
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance

GRS is a technology consulting firm that has served small‑medium businesses in the Washington, DC area since 2014. We provide high‑end, enterprise‑level IT solutions and value energetic, positive, team players who thrive on challenge and growth.

The Senior Engineer is responsible for troubleshooting and managing tickets within client SLA parameters. This role requires constant client communication and time management, project delivery, ticket escalation, and proactive maintenance.

• Assist with escalated tickets
• Manage VIP client issues (top priority clients)
• Maintain client IT infrastructure
• Onsite Level 3 support
• Client onboarding and documentation
• Project management and execution
• Proactive maintenance
• Act as point of contact for emplacement concerns and needs
• Ensure client satisfaction
• Provide quotes and recommendations that fit client’s infrastructure
• Boss with appropriate technical personnel for unresolved issues
• Responsible for service scheduling, escalation, and client satisfaction
• Active role in daily management of all service tickets
• Ensure quality and profitable services meet agreed SLA
• Assist in development of technical support engineers from a career perspective
• Create relationships and participate in client meetings (Pre & Post Sales)
• LMA:
  Lead, manage, and hold accountable team by L10 Service Desk meetings and daily huddles
• Maintain good communication with Account Managers and Team Leader regarding events and changes at client sites

• Provide support for escalated tickets
• Provide training for clients as needed
• Computer asset management / procurement
• Managing and delivering projects (Project Management)
• Assuring quality of service is delivered
• Provide technical training to internal staff
• Understand client infrastructure to ensure best service delivery
• Follow company guidelines for processes and methodologies
• Take ownership of tasks and follow through to complete resolution
• Communicate with clients at all levels from IT personnel to CXO’s
• Assist with any other tasks assigned by team lead or management

• Excellent communication, customer service, planning, problem‑solving, goal setting, quality, and time‑management skills
• At least four years of related work experience with a positive track record of account and project management
• Solid knowledge of hardware and software, including PCs, laptops, smartphones, tablets, printers, general office equipment, Microsoft Office, and Windows OS
• Ability to troubleshoot client issues while remaining calm and managing timelines
• Networking or Microsoft related certification is a plus
• Microsoft Office Suite
• Configuration of Remote Desktop
• Knowledge of Windows 10 and Windows 11
• Active Directory, DNS, and DHCP
• Experience with Android, iPhone, and Black Berry smartphones
• Experience with network printers and wireless access points
• Self‑motivated and can be self‑directed when necessary

• Office 365
• Windows Server 2019
• Microsoft Exchange
• Microsoft Share Point
• Firewalls, switches, ніжатчество access points
• Lab Tech, Connect Wise, Thycotic, Threat Locker, Sentinel One, IT Glue