ServiceNow Service Portal Subject Matter Expert

Job Information

• Req
• Type of Requisition:
  Regular
• Clearance Level: Secret
• Public Trust/Other
  
  Required:
  
  None
• Job Family:
  Software Engineering
• Skills:
  
  Software Development, Software Systems, Software Testing
• Certifications:
  
  Certified Application Developer (CAD) | Service Now - Service Now, Certified System Administrator (CSA) | Service Now - Service Now
• Experience:
  
  10+ years of related experience
• US Citizenship
  
  Required:
  
  Yes

Transform technology into opportunity as a Service Now Service Portal Subject Matter pe what’s next for mission‑critical government projects while shaping what’s next for your engineering career.

• Lead the architectural design of complex Service Now solutions, ensuring scalability and performance
• Design, develop, and maintain custom Service Now Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using Angular
  
  JS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Implement and configure portal pages, themes, and branding
• Configure and design custom Service Now Work spaces to streamline workflows and improve efficiency
• Customize workspace layouts, components, and data visualizations
• Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into Service Now records
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
• Utilize Service Now integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML‑based data exchange
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
• Develop and maintain technical documentation, including process flows, design documents, and high‑level architecture diagrams
• Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Maintain current Service Now and industry certifications, while obtaining additional certifications and accreditations
• Lead, author, and contribute to IT‑related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce Service Now functionality

• Education:
  
  Technical Training, Certification(s) or Degree
• Experience:
  
  10+ years of related experience
• Extensive experience with Service Now architecture, development, and best practices, including strong knowledge of the platform's core modules
• Proven expertise in Service Now Service Portal development and custom widget creation
• Proven experience with the configuration and optimization of Service Now Work spaces
• Strong proficiency in JavaScript, Angular
  
  JS, HTML, and CSS
• Proven experience with XML data digestion and generation, and integration with external systems
• Strong proficiency with integration technologies like REST APIs, SOAP, and web services
• In‑depth understanding of ITSM processes and ITIL frameworks
• Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to…