Oncology Patient Specialist

Job Description

Inova Health Center 8081 - Fairfax East is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full‑time day shift from Monday – Friday, between 8:30 a.m. – 5:00 p.m. This role is responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting oncology scheduling.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:
  Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

• Accept responsibility to review and correct errors before completion and route to others for review when appropriate.
• Demonstrate knowledge of safety policies and procedures relevant to department/position; provide assistance to and communicate with patients requiring assistance.
• Greet and interview incoming patients/visitors to identify their needs and direct them accordingly.
• Coordinate with other departments to assist or transport patients/visitors requiring special attention or support; interview patients to secure and document required medical, financial, demographic and insurance information.
• Resolve problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
• Improve inefficiencies and minimize repetitive error; share error trends and make recommendations to improve results with staff/team members.
• Coordinate and facilitate Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
• Gather information about customer complaints in a courteous and professional manner; express sincere concern and empathy when dealing with customer complaints.

• Education:
  
  High School Diploma or GED.
• Experience:
  
  2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we’re a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we’re constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.