Client Care Coordinator

Qualifications

• High school diploma or equivalent (required)
• Home Health care experience: 2 years (required)
• Customer Service: 2 years (required)
• Microsoft Office: 2 years (required)
• Experience with any database entry software: 2 years (required)

The Care Coordinator is responsible for scheduling and coordinating all personal and companion care services for all assigned clients. The Care coordinator is also responsible for the recruiting and hiring of HHAs, CNAs, or companion caregivers.

• Answers incoming calls in a professional and knowledgeable manner.
• Communicates with clients and employees regarding scheduling and care. Ensures both understand schedules.
• Ensures qualified staff are based on competency and availability to provide quality care in accordance with client’s plan of care.
• Receives and communicates clients concerns and incidents to supervisor as necessary.
• Follows up with customer service to new and old clients and their family to ensure clients needs are being met. This includes quality assurance visits to the clients home when necessary.
• Weeknights and Weekend availability on a rotating schedule with other office staff. (On-call)
• Additional duties as assigned.

• Acts as patient advocate, empathy and respect towards client care and concerns.
• Positive and professional attitude towards all. Client and employees.
• Coordinating and working with team members to complete needed group tasks.
• Strong written and verbal communication skills.
• Computer literacy and adaptability.
• Being able to effectively work independent.

Compensation: $40,000.00 - $55,000.00 per year.

Homewatch Care Givers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch Care Givers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch Care Givers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job.

It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure. The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!

We work with our compassionate caregivers to create a supportive environment where both clients and caregivers thrive. Clients can experience loneliness, helplessness and boredom and this can get in the way of care. We value getting to know our clients deeply and care is centered on their individual needs and goals. We believe that meaningful relationships are built from matching caregivers with clients that have common interests.

Empowering You with Technology;
No More Paperwork!

Our technology allows you to have information at your fingertips and eliminate extra paperwork. We know your time is important. You will be able to use our caregiver app to manage your shift and provide feedback to the office. The information you capture while in the home, directly impacts the clients progress of care and their well-being.

Our training provides you the skills you need to be successful. When an emergency happens, you can respond confidently because of training you have received ahead of time. We work together so everyone feels involved, connected and engaged.

You are the heart of the company — the eyes and ears in the homes of our clients. Without you, we wouldn’t have a business. What you see and hear helps inform our clients’ experience and well-being.

You have a life; we get it. We work with you to create flexible schedules that honor work-life balance. Whether you want consistent, full time hours or a few shifts a week, we strive to meet your needs.