Parking Operations Specialist

Title: Parking Operations Specialist

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Nonexempt

Hiring Range: $18/hr

Full Time or Part Time: Part Time

General Description: This position performs routine administrative, operational, financial, and customer-support services related to campus parking, and NOVACard operations.

• Perform front office duties including but not limited to:
  Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to:
  Monitoring Smarter Track for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to:
  Checking all applicable parking areas for infractions against parking policy, issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while preforming duties.

KSAs:

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Minimum

Work Experience:

• Customer service experience
• Computer experience working in a Windows environment
• Valid Driver’s License

Additional Considerations:

• Cash-handling experience
• Experience in an office environment.
• Experience dealing with customer concerns and problems.