Mobile Service Technician

Description

Ted Britt Ford is seeking a Mobile Service Technician to support our Ford Mobile Service Program. This role delivers routine maintenance and approved minor repairs directly to customers, providing convenience without sacrificing quality or safety.

• Competitive hourly pay based on experience
• Medical, Dental, and Vision Insurance
• Legal Shield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Company-provided mobile service vehicle, tools, and equipment
• Employee discounts on vehicles, parts, and services

Full-time, Monday through Friday with occasional Saturdays as needed.

• Perform Ford-approved mobile maintenance services including oil changes, tire rotations, battery replacements, wiper replacements, and light recall work.
• Travel to customer homes, workplaces, or designated locations using a dealership-provided mobile service vehicle.
• Conduct basic vehicle inspections to confirm eligibility for mobile service.
• Communicate professionally with customers regarding services performed and vehicle condition.
• Coordinate daily routes and schedules with the Mobile Service Coordinator.
• Ensure required parts, tools, and supplies are stocked prior to service visits.
• Accurately document services completed in the dealership management system.
• Maintain cleanliness, organization, and safety of the mobile service vehicle.
• Adhere to all Ford Mobile Service Program guidelines, dealership policies, and safety standards.
• Refer repairs beyond the mobile service scope to the Service Department.

• Ability to stand, bend, kneel, and work in outdoor environments for extended periods.
• Ability to lift and carry up to 50 pounds regularly.
• Ability to operate hand tools, diagnostic equipment, and service vehicles safely.
• Ability to communicate clearly in person and electronically.
• Maintain regular and predictable attendance.