Administrative Assistant III - Assessment Services

Job Announcement

This position works within the Assessment Services Unit. Under administrative supervision, serves as the only staff assistant to support Probation Supervisor II (Unit Director), Probation Counselor III (Assistant Unit Director), eight (or more) Assessment Specialists, and two (or more) part-time IDT Coordinators and performs related program support work. Responsible for office management, confidential case record management, and acts as a liaison between unit staff and other units and the public.

On a daily basis, this position acts as a liaison on behalf of the Probation Supervisor II, Probation Counselor III, eight (or more) Assessment Specialists, and two (or more) part-time IDT Coordinators to interpret established court related policies and procedures to provide resolution of problems, when staff is not present. Designs, creates and maintains multiple spreadsheets and databases to be able to track statistical records for delinquency cases, Child in Need of Supervision (IDT) cases, and diversion cases.

Develops forms and templates for staff to ensure accurate collection of data and tracks functional information by maintaining computerized records to provide Probation Supervisor II and Research staff with information related to statistics.

This position analyzes information for accurate data entry to produce word and excel documents. Creates and maintains Unit SharePoint webpage to ensure that information is communicated promptly, and forms and templates are updated and available when needed. Provides timely and concise communication to Unit Staff to efficiently and effectively meet unit goals and case needs. Makes collateral contacts on behalf of Unit Staff, to assist in the assessment and report writing process and enters demographic information into the assessment and report documents.

Documents client contacts in Balanced Approach Data Gathering Environment (BADGE). This position ensures that all court-ordered reports are submitted through Juvenile and Domestic Relations District Court Secure View System (JSVS) in a timely manner. Creates case files and ensures that each juvenile s legal history is accurate, confirming through utilizing BADGE and JSVS. Coordinates with clients and families to obtain required signatures on documents via Docusign, when necessary.

This position uses independent judgement to assist other units, local, state, federal and other government jurisdictions, and citizens to provide accurate and reliable communications either in-person, via telephone, or email. Helps facilitate the use of best practices in family engagement by arranging interpreters, as needed, scheduling and cancelling appointments, and acting as a main point of contact for clients.

Periodically, due to staff shortages, will meet with clients and families to give an orientation to the assessment and report and IDT process, sign required documents, and ensure clients have an understanding of the court process. Periodically this position is required to handle a crisis situation with juvenile (s) or parents(s) on-site with other citizens present. In most cases, an immediate on-the-spot decision must be made to resolve issues in a calm and professional manner.

Keeps supervisors abreast of all issues.

Orders office supplies on-line and maintains budget records for all purchases. Prepares mileage forms for staff reimbursement. Assists all staff in the resolution of computer problems and maintains computer log of work order requests that require resolution. Periodically, due to storms or shortage of personnel, this position is required to assist off-site computer personnel with testing, rebooting of computers, and information gathering for computers and printers to maintain daily operation of the Court's Assessment Services Unit s computer systems.

Orders appropriate supplies to keep the computer office systems functioning and notify computer personnel of systems problems when they occur. This position ensures that the daily operations of the Assessment Services Unit run smoothly and that all systems and facility issues are resolved promptly to limit any disruptions to the Unit s…