Operations Coordinator

Join our Winning Team as an Operations Coordinator for the Banking & Insurance Group

Do you want to represent a great product and work for an industry leader that helps banks and other lending institutions make smarter decisions? The CARFAX Vehicle History Report is the industry standard, delivering more insight into a vehicle's history than any other source. Our Banking and Insurance Group (BIG) supports hundreds of banks and credit unions that rely on CARFAX as an integral part of their loan prospect lead generation, loan underwriting, title research, and collections/skip tracing and remarketing.

The Operations Coordinator is based in our Centreville, VA office and will provide operational support across the team.

• Create daily and monthly reports that measure performance of the different teams
• Process contracts, price increases and extractions to include interpreting contract terms, applying established business rules, and accurate set up in the billing system
• Manage expenses including travel, department activities, mailings, etc.
• Audit commission files
• Create documents, excel spreadsheets, and build PowerPoint presentations
• Help plan and coordinate team events and other meetings throughout the year
• Work with department staff on escalated issues, including contacting customers directly when needed
• Other tasks as assigned

• 2+ years prior operational-administrative experience
• Highly organized and efficient
• Ability to multi-task/prioritize and work well under time constraints
• Accurate with strong attention to detail
• Commitment to providing superior service
• Ability to exercise confidentiality and discretion
• Excellent oral and written communication skills
• Experience with Microsoft Office programs including advanced excel skills
• Ability to work independently and prioritize workload
• Salesforce experience is a plus

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work