Associate Registrar Operations and Scheduling

Overview

Associate Registrar for Operations and Scheduling

Location: Fairfax, VA

Work Type: Full-Time, 1.0 FTE (40 hrs/wk);
Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Salary: Salary commensurate with education and experience

Division of Enrollment Management

As the steward of student academic data, the Office of the University Registrar (OUR) works collaboratively with other student service offices, academic units, administrative offices, and standing committees to ensure policies and practices align, and to provide outstanding service to students, faculty, staff, and alumni. The OUR actively supports and leads change while serving as a strategic partner to those the office serves, focusing on ways to become more efficient, effective, and improving services to university constituents while meeting the needs of an evolving higher education environment.

The Associate Registrar for Operations and Scheduling is a member of the Office of the University Registrar's senior leadership team, contributing to the creation and achievement of unit goals and initiatives that support the university's mission.

The Associate Registrar for Operations and Scheduling is responsible for directing, leading, and managing all facets of the Operations and Academic Scheduling teams, ensuring the integrity of compliance with related university, state, and federal regulations, policies, and accrediting standards. The Associate Registrar plans, implements, and oversees registration functions, grading, academic records maintenance, and transcripts across multiple campuses in support of students, faculty, staff, and internal and external constituencies.

The Associate Registrar supports registration and enrollment of special populations and domestic consortiums. The Associate Registrar oversees academic schedule development and reporting using Ellucian Banner and a suite of scheduling tools.

The Associate Registrar leads and participates in departmental and university-wide efforts to continuously improve policies, processes, and services in support of the university's goals and initiatives to provide the best possible constituent service experience, especially those related to academic schedule creation, maximizing classroom utilization, streamlining registration, and ongoing academic records maintenance activities.

Leadership

• Effectively communicates and demonstrates excellent administrative and human interaction skills, particularly in balancing the diverse needs of the academic community and those of Enrollment Management while working effectively within the Office of the University Registrar;
• Works proactively with the University Registrar, Associate Registrars, Assistant Registrars, central departments, academic units, and university leadership on changes to business processes or practices to ensure student service records integrity;
• Reviews changes to systems and facilitates review of possible changes to create new or enhanced functionality; leads and participates in regular meetings with campus constituents to decide on practices across the enterprise;
• Leads business process design and implementation to support compliance with university policy; works with a broad range of university partners to ensure processes align with the decentralized nature of student records work;
• Executes motivational, positive leadership in using established best practices while injecting an innovative and strategic mindset among staff;
• Mentors and develops staff, providing opportunities for individual development and growth while ensuring the business needs of the unit are met;
• Represents the University Registrar as an expert on registration, records management, and academic scheduling on a variety of university committees as requested; and
• Provides situational updates, as well as project status updates to the University Registrar.

Management of Operations

• Responsible for overseeing all aspects of the operational, front-line customer service teams that process registration, maintain academic records, facilitate grading, and process transcripts for domestic and international students;
• Responsible for overseeing the teams charged with supporting special student populations, cross-registration and consortium practices, and special programs;
• Serves as the escalation point for students, faculty, and academic units with any issues or problems they encounter with operation functions;
• Works in collaboration with a technical team to implement best practices in the Office of the University Registrar to include assessing processes, identifying issues, problem-solving, and implementation of improvements;
• Serves as a resource for information and training for all end users related to academic records maintenance functions and academic scheduling functions in various technological platforms;
• Accountable for collecting, recording, and maintaining paper and electronic records and grades from faculty for all…