Customer Support Representative

Direct message the job poster from Motion Recruitment

Our client is looking for a customer-focused Client Support – Associate to provide first-level technical support to end users. This role involves identifying, troubleshooting, escalating, and resolving technical issues related to desktops, laptops, applications, printers, and basic networking.

The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to support users with day-to-day technology needs.

• Provide basic technical support to clients and end users
• Diagnose and troubleshoot desktop, laptop, printer, and application issues
• Install and configure software, print drivers, and utilities
• Monitor systems, identify issues, and take corrective action
• Escalate complex issues to higher-level support teams when necessary
• Maintain accurate documentation of issues and resolutions
• Deliver professional and timely customer service

• 1–3 years of related IT support experience or an equivalent combination of education and experience
• 1–3 years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving and troubleshooting abilities
• Ability to work effectively in a team environment
• Willingness to work a flexible schedule

• 1–3 years of hands‑on technical support experience
• Experience troubleshooting desktops, laptops, printers, and notebooks
• Strong user‑level support experience with Microsoft Office (Word, Excel, Outlook, etc.)
• Familiarity with Windows operating systems and basic networking concepts

• Associate

• Full-time

• Information Technology

• Staffing and Recruiting

• Medical insurance
• Vision insurance
• 401(k)

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