Field Service Technician

Description

Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, SES has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.

Travel to various customer sites domestically and internationally is required.

• Aviation Solutions
• Ports & Borders
• Global Services

• Perform customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order.
• Isolate equipment start‑up malfunctions and take corrective action.
• Perform ad‑hoc and predetermined work assignments with instructions.
• Follow all established guidelines, procedures and policies.
• Handle semi‑routine assignments, recognizing deviations from accepted practice.
• Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
• Work in a customer environment with systems operated 24/7, requiring immediate response times (on‑shift or after hours on‑call) and driving long distances to sites.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for customers.

• Related trade experience (electrical, electronic, mechanical) or military training in those fields, or equivalence through comparative work and life experience of 2 years in electrical or mechanical field service roles.
• Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communication skills, a strong orientation for customer focus and teamwork, responsiveness to all customer issues at all times, and willingness & ability to travel at short notice.
• Ability to pass an in-depth background check (TSA eQIP).

• Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self‑motivated, reliable, and accountable individual.
• Ability to lift/carry 50 lbs.
• Ability to push/pull 200 lbs.
• Ability to move/manipulate equipment weighing up to 1000 lbs. with assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Experience with frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Ability to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary Range for this position: $65,000 to $75,000. Pay Range: $46,800.00 - $84,600.00.

Pay and benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.