Supervisor Liquor Store

Position Overview:

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top‑notch service! The Supervisor will provide support to management of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience, understanding customer needs, instilling a customer mindset within the store, participating in stocking and merchandising of the store, and ensuring the store is stocked and ready to serve our customers.

This position will support store #278, Fairbanks Warehouse at 559 Harold Bently Avenue, Fairbanks, Alaska.

• Customer service driven, friendly, and willing to talk to all customers
• Promote a work culture that makes your store an inviting place to work
• Be a role model who supports and inspires fellow team members
• In absence of management, delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
• Provide guidance to team members while sonr;?

• Deliver exemplary customer service
• Utilize the 5 Non‑Negotiables:
  Greet, Engage, Build, Add‑on, and Thank
• Greet customers when they enter the store
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge by completing all training within required timeline
• Resolve customer complaints regarding sales and service in absence of management, and ensure management is informed of all customer complaints
• Assist customer from store and/or offer car service when appropriate

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs
• Manage communication (mail, email, voicemail)
• Maintain inventory levels and stocking
• Actively increase product knowledge
• Set daily tasks for the store, Huddle, Daily Checklist and Sales Tracker

• Complete customer transactions on the Point‑of‑Sale (POS) device, including payment
• Understand the POS system and all transactions that may arise
• Ensure all cash handling policies and procedures are adhered చె
• Ensure all opening and closing procedures are done correctly
• Complete daily reports
• Ensure safe is always locked and deposits are secured
• Strive to make daily goals

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about actual and potential dangers in the workplace

• Employees must work in compliance with OHS acts and regulations
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Use personal protective equipment and clothing as directed
• Report workplace hazards and dangers to your manager or Health and Safety Representative
• Report all accidents and incidents immediately to their manager and document accordingly
• Report all broken or damaged equipment to your manager and document accordingly

Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC;
Afognak Commercial Group, LLC;
Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. d նույնապհdba Brown Jug and dba Gold Rush Liquor (collectively referred to as "Afognak" or "Company") is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin,…