Event Coordinator, Retail

Overview

Join to apply for the event coordinator role at Michaels Stores
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Store - FAIRBANKS, AK

• Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.
• Deliver friendly customer service by helping customers shop at our store and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.
• Plan and coordinate multiple events at once (e.g., children’s birthday parties, craft classes or other events).
• Engage with clients of all ages by creating an environment of fun and creativity.
• Demonstrate and instruct participants in craft projects; perform face painting and other activities as appropriate.
• Facilitate and implement party add-ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members; complete administrative tasks as needed (emails, phone calls, paperwork).
• Adjust plans based on client feedback and create backup or emergency plans as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on rewards programs and private label credit cards; complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom upkeep.

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Excellent people skills and experience working with children and children’s events.
• Good communication skills (written, verbal, nonverbal) and listening skills.
• Strong organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience.

• Ability to remain standing for long periods and move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes; access to high shelves by ladder or similar equipment.
• Reasonable accommodations may be available through the Interactive Process with supervision.

• Public retail store setting with climate-controlled customer areas; some stock rooms may not be climate controlled; some outdoor work if needed for tasks like unloading trucks or retrieving shopping carts.
• Frame shop contains glass cutter and heat press.
• Work hours may include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process or to perform the essential functions of the job, please contact Customer Care at