Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 3219)

Join to apply for the Full Time Assistant Store Manager (Store 3219) role at Game Stop
. At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences by constantly pushing the boundaries of what's possible.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of Game Stop's buy, sell, trade, and reservation business model and the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

• Provide best-in-class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits (e.g., new title reservations program, trade‑in program, Pro Rewards loyalty program).
• Assist the Store Manager with setting guest service expectations for associates and training associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Schedule store associates ensuring that the scheduling guidelines are followed and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that all store fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness and safety; visually inspect associates’ packages and/or belongings at store closing or at the end of a shift as appropriate.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and completing required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor.
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