Teller Supervisor

This position is responsible for supervising the day-to-day operations of the branch while ensuring staff members are bringing MAC FCU 5-Star commitment to life. Additionally, the Teller Supervisor will play a crucial role in guaranteeing the smooth operation of the branch and assist the Branch Manager, with developing the staff to contribute to the growth of MAC FCU, through educating members on our products and services.

• Lead and supervise the staff and provide guidance, support, and coaching to ensure exceptional service delivery.
• Provide staff training and development, conduct morning/evening staff huddles, approve transactions and authorizations, and perform branch opening and closing procedures as required, including security checks.
• Handle complex member inquiries or issues and demonstrate high professionalism and problem-solving skills.
• Be knowledgeable of MAC’s products and services, answer inquiries, and provide accurate information to members on all types of accounts, products, and services.
• Develop and maintain member service standards, policies, and procedures to enhance efficiency and effectiveness.
• Ensure all member service activities comply with MAC’s policies, procedures, and regulatory requirements.
• Collaborate with other departments to address members' needs and improve the overall member experience.
• Foster a positive, inclusive work environment that promotes teamwork, accountability, and continuous improvement. Motivate, inspire, and promote participation in cross-selling MAC’s products and services.
• Cash handling, vault balancing, and reconciliation.
• Assist in the Call Center, including answering escalated calls.
• In the absence of the Branch Manager, oversee branch operations as assigned.
• The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

One year to three years of similar or related experience.

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Supervisors/managerial responsibilities are direct or conducted through team leaders. Typically supervises 3-15 employees.

Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve high confidentiality and discretion, requiring diplomacy and tact in communication.

General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners. Includes the ability to operate coin counting and cash counting machines. Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work-related information.