HRIS Technician , II, or III

Overview

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

Under the direction of the HRIS Manager, the HRIS Technician (Level I, II, or III) supports the Human Resource Information Systems (HRIS) environment for the Doyon Family of Companies. This position provides system support, reporting, documentation, training, and customer service related to HR systems such as UKG Pro, UKG Workforce Management, iCIMS, and other HR applications.

The level at which the position is filled will be based on qualifications and experience, with increasing responsibility, independence, and technical leadership at higher levels.

The HRIS Technician will carry out daily responsibilities in support of the systems comprising the Human Resource Information System (HRIS). This position specifically focuses on providing help desk support and assistance with HR systems and projects. A knack for problem-solving, initiative and attention to detail are key to success in this role.

Independently supports HRIS operations, resolves more complex system issues, develops reports and documentation, assists with training, and serves as a lead resource for defined HRIS functions. Provides guidance to HRIS Technician I staff.

Serves as a senior technical resource and subject matter expert for HRIS systems. Leads system initiatives, supports implementations and upgrades, develops standards and advanced reporting, mentors other HRIS staff, and partners closely with HR leadership on strategic HRIS projects.

• Provide customer-focused support for HRIS and related HR systems
• Respond to, track, and resolve help desk requests
• Support recruitment, onboarding, payroll, benefits, performance, and training systems
• Maintain data integrity, accuracy, and confidentiality
• Create, update, and run HRIS reports
• Prepare and distribute HRIS communications
• Develop and maintain system documentation and standard operating procedures
• Support HR Service Center, shareholder outreach, and employee development initiatives as needed
• Perform other duties as assigned

• Investigate and resolve complex system issues and recommend solutions
• Track help desk trends and identify improvement opportunities
• Develop and maintain training materials and user guides
• Serve as a functional lead for specific HRIS modules or tools
• Assist with HRIS implementations and enhancement projects
• Maintain HRIS intranet and SharePoint resources

• Serve as technical lead and escalation point for HRIS issues
• Lead or support system upgrades, integrations, and testing
• Develop advanced reports, dashboards, and data analysis
• Establish HRIS standards and best practices
• Mentor and train HRIS Technician I and II staff
• Partner with HR leadership on strategic HRIS initiatives

• High School diploma or GED
• One (1) year of experience using computer applications
• One (1) year of customer service experience
• Knowledge of Microsoft Office Suite
• Ability to handle sensitive and confidential information

• Two (2) years of HRIS or related system experience
• Two (2) years of customer service experience
• Two (2) years of experience using Excel
• Knowledge of Microsoft Office Suite
• Experience handling sensitive and confidential information

• Four (4) or more years of progressively responsible HRIS experience
• Advanced experience supporting enterprise HR systems
• Strong analytical, documentation, and problem-solving skills
• Demonstrated ability to lead projects and mentor staff

• Experience with UKG Pro, UKG Workforce Management, and/or iCIMS
• Help desk or technical support experience
• Experience creating procedures and system documentation
• AA/AS degree in a computer-related field or equivalent combination of education and experience
• Advanced Excel or reporting experience