Residential Aide

Overview

Summary This entry-level position is part of a multidisciplinary clinical team in a culturally responsive residential treatment setting promoting stability, recovery, and overall well-being of the consumer. The role supports the delivery of rehabilitative services to adults experiencing substance use disorders (SUD) and/or mental health challenges, or youth experiencing Severe Emotional Disturbance (SED) and homelessness. Using trauma-informed, harm-reduction, and positive reinforcement approaches, this position provides eyes and ears oversight of consumers to ensure 24/7 safe, therapeutic, and compliant care.

This position also ensures that facility operations meet state regulations, CARF standards, Medicaid requirements, and align with FNA’s mission.

Essential Functions

• Remains on premises during an 8-hour shift to provide coverage of consumers in their residential setting.
• Provides guidance, crisis intervention, de-escalation, motivational interviewing and ensures program policy and procedures are followed.
• Dependent upon educational background may be required to complete training and certification as a Residential Childcare Worker, for programs that have this requirement.
• Completes documentation in accordance with established standards, incident reports and other data in an accurate and timely manner. This may include Electronic Health Records, training records, or Medicaid/billing records.
• Assist with new consumer intake processing to the treatment program.
• Receives incoming calls, takes and delivers accurate messages while maintaining consumer confidentiality during shifts with no clerical coverage.
• Facilitates non-clinical activities to include educational, cultural, recreational, and social activities.
• Conducts room and person searches as instructed as needed.
• Conduct or assist with random drug and alcohol testing (urinalysis, breathalyzer, mouth swab).
• Assist consumers with medication self-administration.
• Maintain confidentiality in compliance with HIPAA and 42 CFR Part 2.
• Transport and supervises consumers on activities, field trips and recreational outings and appointments following vehicle operation and safety procedures as needed.
• Cleans up dishes, pots and pans, and work areas after meals, and may, if needed prepare meals when the Cook is not on duty.
• Adheres to the Childcare licensing Regulations, for programs that have this requirement.
• Attend staff meetings, trainings, and in-service meetings.
• Maintains CPR/First Aid and Respect training on a yearly basis.
• Perform other job-related duties as assigned.

• Knowledge of daily living skills and basic understanding of substance use, mental health, or trauma informed care (depending on the program).
• Basic understanding of safety and security practices in a residential setting with ability to follow established procedures and safety guidelines consistently.
• Awareness of confidentiality requirements and resident rights (HIPAA, privacy laws) and ability to maintain confidentiality.
• Effective verbal and written communication skills for interacting with consumers and documenting activities and incidents.
• Active listening and de-escalation skills with problem-solving and conflict resolution skills.
• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
• Basic computer and data entry skills.
• Familiarity with organizational policies, documentation requirements, and reporting protocols with the ability to learn and perform these tasks.
• Ability to establish and maintain respectful, professional relationships with consumers, colleagues and supervisors while maintaining appropriate boundaries.
• Skill in managing multiple priorities and tasks concurrently while meeting deadlines.
• Ability to report to work on time, work independently, work in teams, and manage time.
• Ability to work swing and night shifts on a regular and recurring basis.
• Ability to train/work alongside seasoned Behavioral Health Technicians.
• Ability to obtain 84 hours of education (Counselor Tech) or 127 hours (BH tech) and skill building towards applying to ACBHC for the BH Tech/Counselor Tech certifications.
• Physical ability to perform duties such as standing.