Patient Care Coordinator - Outpatient General Surgery Clinic

Overview

Foundation Health Partners is seeking a Patient Care Coordinator with an active Certified Medical Assistant (CMA) credential to support the clinical operations of our General Surgery department. This position blends patient coordination with hands‑on clinical responsibilities, requiring a strong medical foundation, excellent communication skills, and the ability to guide patients through surgical care with clarity, compassion, and efficiency. Ideal candidates will have a solid understanding of clinical workflows and a commitment to delivering high‑quality support to both patients and providers in a fast‑paced surgical environment.

This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment.

This position assists with providing resources to help the patient maintain optimal care. This position performs follow‑up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

Please note:
This position requires you to be located in Fairbanks, Alaska. We are only considering applicants who currently live in the area or are relocating here in the immediate future.

• Compensation: $23.53 to $36.76 hourly wage based on experience and education
• Additional Pay:
  Shift Differential, Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits:
  Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule:
  • Full‑time, 40 hours per week, 5x8 hour day shifts M‑F

Fairbanks Memorial Hospital is a non‑profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission‑accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient‑to‑nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work.

In Fairbanks, small‑town living, spectacular natural beauty and endless recreation combine to create a one‑of‑a‑kind place to live, work and play.

• Performs patient intake process, which may include pre‑registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.
• Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient’s treatment. Obtains all necessary signatures and documentation required by the patient’s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient’s treatment plan.
  
  Partners with the clinical care team and insurance provider to ensure continued coverage of patient’s care and maximum reimbursement and minimized financial impact to the patient.
• Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software…