Eligibility Technician ; PCN

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.

We invite you to watch our Welcome to DPA video here:

As an Eligibility Technician 3, you will be performing the following:

• Serve your team as a working lead, working closely with the team and leadership to develop staff.
• Assist in the training, evaluation, and guidance of fellow employees.
• Multi-task a variety of assignments, including casework, interpreting policy, and reviewing staff’s case determinations.

Lead workers perform at the first level below the unit supervisor, contributing to employee training, ensuring the accuracy of eligibility determinations, maintaining professionalism and excellent customer service with clients and partner agencies, and guiding eligibility and workload staff. You will handle multiple demands and tasks, including managing a confidential caseload, conducting case reviews, interpreting policy, conducting fair hearings, and assisting both eligibility workers and supervisors.

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency.

We provide a competitive benefit package, flexible work schedules, and job stability.

This position is located in Fairbanks, Alaska. This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

The work location is our Fairbanks office at 675 7th Ave, Station E, Fairbanks, AK 99701.

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Adaptability – Is open to change and new information. Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effective dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversities, race, gender, disabilities, and other individual differences.
• Leadership – Influences, motivates, and challenges others; adapts leadership style to a variety of situations.
• Analytical Thinking/Problem Solving – Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Developing Others – Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

To view the general description and example of duties for this job class, please go to the following link and search for…