Service Advisor

Overview

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks. We are looking for a Service Advisor to join our Service team. At Kendall Auto Mall of Fairbanks our Service Department is a fast-paced environment serving clients throughout the community.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana and Washington. Kendall has been selling and servicing vehicles since 1937.

• Competitive pay plan / no cap on earnings
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Shop Manager on-site for assistance
• Fair dispatching/team work environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

• Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

• Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred.
• A valid driver’s license and a good driving record are required.
• We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!