IT Program Manager

The IT Program Manager will be responsible for leading and overseeing the successful implementation and delivery of IT Projects and Strategic Programs. This role will lead cross-functional teams, and will work closely with vendors, developers, business analysts, and stakeholders, to ensure project objectives are met within scope, budget, and timeline. This role will involve planning, executing, and monitoring projects, as well as managing risks, resolving issues, and maintaining effective communication with all stakeholders.

• Lead program and multiple project implementations, ensuring successful delivery of projects within defined scope, budget, and timeline.
• Lead the management of the IT project portfolio, including project prioritization, resource allocation, and budget management.
• Oversee the successful execution of projects by establishing and maintaining project management methodologies, tools, and processes.
• Ensure projects are delivered on time, within budget, and meet quality standards.

• Strategy and Governance: help develop and implement the program and project management strategy and governance framework aligned with the organization's IT objectives and goals. Implement project management methodologies, processes, and standards to ensure consistency and best practices across IT projects.
• Create and maintain project documentation, including project charters, status reports, risk registers, and other relevant project artifacts.

• Establish and maintain strong relationships with key stakeholders, including product managers/owners, business users, and development teams, to understand their requirements and align project objectives accordingly.
• Collaborate with stakeholders to define project goals, objectives, and success criteria.
• Ensure alignment of projects with strategic priorities and business needs.

• Manage a team of digital platform professionals, including developers, digital channels support engineers, and project managers.
• Provide leadership, mentorship, and guidance to ensure efficient and effective delivery of digital solutions.
• Foster a collaborative and innovative work environment.
• Exercises the usual authority of a manager including hiring, supervising, training, scheduling, performance evaluations, salary recommendations and disciplinary actions. Develops personal growth opportunities.
• Demonstrates a commitment and responsibility to Equal Employment and Affirmative Action.

• Support the bank's digital strategy implementation, identify opportunities for digital innovation, and lead the execution of strategic initiatives to achieve the bank's digital goals.
• Collaborate with stakeholders, such as digital banking operations, IT infrastructure, and development teams, to define the support strategy and roadmap aligned with business goals and customer needs.
• Develop and execute plans to ensure efficient and effective support for digital banking systems.
• Establish key performance indicators (KPIs) and metrics to evaluate the success and impact of digital initiatives.
• Monitor performance, track progress against targets, and generate regular reports for senior management to drive informed decision-making.
• Identify potential risks and develop mitigation strategies to minimize project disruptions.
• Monitor and report on project risks, issues, and dependencies to ensure timely resolution.
• Identify opportunities for process improvement and efficiency gains, sharing lessons learned and implementing best practices across projects.

• Performs other job-related duties as assigned.

• Bachelor's degree in a relevant field such as project management, business administration, computer science, or a related discipline. A master's degree or relevant certifications (e.g., PMP, PRINCE2, Agile) are desirable.
• Extensive experience in project management, including managing complex projects and leading digital transformation initiatives. Proven track record of successfully delivering projects within scope, budget, and timeline.
• Excellent communication and interpersonal skills, with the ability…