Pro Video Audio Equipment Technical Support Specialist
Listed on 2026-01-22
-
IT/Tech
IT Support, Technical Support, Systems Engineer
Technical Support Specialist - Pro Video, Audio and Control Systems
Pure Link is a global innovator in professional AV solutions, delivering cutting‑edge technologies and reliable performance since 2002. Serving industries such as military, government, healthcare, and Fortune 500 enterprises, Pure Link specializes in advanced AV distribution, control systems, collaboration tools, and AV over IP solutions. Renowned for its revolutionary cross‑platform matrix switching, Pure Link has set benchmarks in digital signal routing and continues to lead in AV innovation.
With award‑winning products like iCON™ control systems and Push Go™ meeting solutions, we are committed to providing world‑class technology for mission‑critical and collaborative environments.
This is a full‑time on‑site role located in Fair Lawn, NJ, for a Pro Video Audio Equipment Technical Support Specialist. Responsibilities include providing technical support, assisting clients with the configuration, and troubleshooting of audio‑visual (AV) equipment, supporting sales engineering tasks, and ensuring customer satisfaction. The role also involves addressing inquiries related to Pure Link's products and services while working closely with the team to deliver exceptional technical assistance.
ResponsibilitiesAs part of our Technical Support Team, your responsibilities will include:
- White glove, first class customer support
- On site customer support, as needed
- Timely resolution of customer issues.
- Evaluating, troubleshooting, and servicing product
- Performing Quality Assurance testing of outgoing orders
- Providing pre‑sales engineering support for internal and external clients
- Strong troubleshooting and problem‑solving skills
- Excellent communication and interpersonal abilities
- Ability to work on‑site in Fair Lawn, NJ
- Degree or certification in a related field, such as AV Technology, is a plus
Candidates MUST have the following experience:
Minimum 2 Years of work experience specifically in the Pro Video field, working with video transport, sources, displays.
Minimum 2 Years of work experience in customer support.
NOTE:This is not an IT role. Please do not apply if you are not within reasonable distance of Fair Lawn, NJ.#J-18808-Ljbffr
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).