Diabetic Screening Adminstrator

University Hospitals Sussex NHS Foundation Trust (279)

The closing date is 28 January 2026

Please note:

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

We require an enthusiastic, hard‑working person to play a vital role in the administration of this screening service which forms part of the National Diabetic Eye Screening Programme. The post involves dealing directly with the public – mostly on the telephone – so experience of handling a high volume of telephone calls will be advantageous. You will also be in contact with GP practices and other health professionals, so health‑related experience and specifically an understanding of diabetes is a definite advantage.

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in.

We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Ensure full knowledge of all local and national protocols and follow all protocols for dealing with administration processes within Diabetic Eye Screening and assist any support staff in coordinating their workload. To have a clear understanding of the performance indicators the Trust must meet, both local and national, and to take the necessary steps to ensure these are not undermined. To participate in a rotational plan to support the management of Brighton and Sussex Diabetic Eye Screening Programme administration team and, if required, the other teams in the service.

Maintain and update Digital Healthcare database of all patients registered as diabetic within Brighton and Sussex Diabetic Eye Screening Programme. Book appointments for patients contacting the Administration Centre making sure patients are seen within the nationally prescribed maximum waiting times. Register, check, amend and enter patient details on the Diabetic Register and Digital Healthcare database. Follow appropriate procedures in dealing with complaints.

Maintain effective electronic record keeping system for all data and paperwork. Undertake general office duties including photocopying, faxing and date‑stamping of correspondence. To print out and collate patients information leaflets. Keep up‑to‑date with any computerised systems introduced and attend any training required. To be proficient in computerised patient administration system. Maintain, review and update administrative service and other procedures and systems.

Ensure that transport is available for patient journeys and organise as necessary. To ensure one's own work area is kept free from hazards, that equipment is used according to instruction, that potential hazards are rectified and reported as appropriate and that accidents are reported promptly and recorded accurately in line with organisational policy.

• Experience in person facing role in healthcare, retail or hospitality
• Experience in office environment use of software and data
• Previous experience in healthcare setting

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Sussex NHS Foundation Trust (279)