East-Senior Service Technician

Job Description

Company Next Gen Security, LLC

Location Exton, PA

Industries Security and Surveillance

Job Type Full Time Employee

Years Of Experience 5+ years of service experience in security industry or technical background.

Career Level Experienced (Non-Manager)

Senior Service Technician

We are seeking an experienced electronic security service technician to join our fast growing and dynamic team.

This position will have multiple roles ranging from project oversight in the field, system programming, project activation and commissioning, installation of field devices, and most importantly, servicing of high-end integrated security devices. Some local travel will be required.

• Minimum of 5 years of experience with installing and maintaining:
• Enterprise-level access control systems.
• Intrusion detection systems (IDS), both fiber and copper based.
• Enterprise-level video management systems (IP-based and analog).
• Technical/electrical background.
• Ability to use and drive a bucket truck as needed.
• Climb ladders when needed to complete service calls.
• Write clear and concise resolutions to service tickets, communicating with Service Coordinators as needed.
• Ability to travel 2.5 hours per day via company vehicle to customer site locations.
• Rotate on-call schedule with other technicians and respond to after hours calls as needed.
• Train and mentor entry level technicians.
• Superior problem solving and communication skills.
• Work independently with minimal supervision.
• Ability to safely operate a company vehicle.
• Familiarization with local electronic security codes and industry standards.
• Understanding and ability to work safely in a chemical plant environment.

• Access Control System Vendor Certifications in Software House, Genetec, Pro Watch and/or Lenel.
• Video Management System Vendor Certifications in Genetec, OnSSI, Max Pro, and/or Milestone.
• Intrusion Detection System Vendor Certifications in Senstar/Optellios, and/or FFT.
• Networking and IT knowledge.
• Experience in computer operating systems, network design and implementation.

• Compensation based upon background and experience.
• Company vehicle.
• Full benefits package.
• Vacation.
• Cell phone Allowance.

We are an equal opportunity employer and drug-free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.

Please submit your resume, references and your requested salary range when applying for this position to

Next Gen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects.

If that wasn’t convincing enough, check out what our employees say about working at Next Gen:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Next Gen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via Next Gen Security’s website. Next Gen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and Next Gen Security, and only if the candidate is submitted via approval from Next Gen Security’s HR department.

Candidates submitted or presented by Employment / Recruitment Agents without a full approval from Next Gen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.