Customer Service Manager
Job in
Exton, Chester County, Pennsylvania, 19341, USA
Listed on 2026-01-24
Listing for:
Top Stack
Full Time
position Listed on 2026-01-24
Job specializations:
-
Management
Operations Manager, Client Relationship Manager, Business Management
Job Description & How to Apply Below
Our client is a well-established, global organization seeking a seasoned Customer Service Manager to lead a multi-channel customer service team within a complex, fast-paced environment. This role is responsible for setting service strategy, leading people, and driving operational excellence across multiple business lines.
OverviewOur client is a well-established, global organization seeking a seasoned Customer Service Manager to lead a multi-channel customer service team within a complex, fast-paced environment. This role is responsible for setting service strategy, leading people, and driving operational excellence across multiple business lines.
Key Responsibilities- Lead and develop a customer service organization, including frontline leaders and specialists
- Establish service standards, policies, SLAs, and performance metrics
- Oversee daily operations, capacity planning, and service execution
- Partner cross-functionally with Sales, Operations, Supply Chain, IT, and other internal teams
- Use customer feedback and data insights to drive continuous improvement
- Implement clear processes, escalation paths, and accountability measures
- Bachelor’s degree required; advanced degree preferred
- 10+ years of customer service leadership experience
- 5+ years managing large teams in a complex operational environment
- Strong understanding of order management, logistics, and service operations
- Experience with ERP/CRM systems and KPI reporting tools
- Proven ability to lead change and influence cross-functional stakeholders
- Strong communication and leadership skills
- Willingness to travel occasionally (up to ~15%)
- Competitive compensation and comprehensive benefits
- Collaborative, people-focused culture
- Opportunity to lead a critical function within a stable, growing organization
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