Claim Manager- Construction Defect

Claims Manager – Construction Defect

Los Angeles, CA | Hartford, CT | Exton, PA | New York, NY | Morristown, NJ | USA

As a Construction Defect Claims Manager, you will play a critical role in leading a team that handles high exposure Primary and Excess Construction Defect claims. This position reports to the Head of Construction, Environmental Pollution & Energy Claims and works closely on the group’s strategy on claim handling and best practices. You will manage a group of claims specialists with respect to technical claims handling, exceptional customer service, and business segment support, while helping them to drive a performance culture of continuous improvement.

• Oversee colleagues and claim processes related to liability, damages, coverage, exposure evaluation, reserving and resolution of claims in accordance with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations.
• Conduct and coordinate timely audits of third‑party administrators (TPAs) and insureds claim files.
• Manage audits and ensure Financial Internal Controls (FIC) compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on Casualty claim trends.
• Collaborate with Underwriting teams in connection with claim issues and trends, lessons learned, review of policy/endorsement language, and marketing and business development activities.
• Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.
• Partner with team members along with both internal and external counsel to manage litigation in an effective and cost‑efficient manner.
• Identify strategic and tactical needs that can be solved through technology, process improvements, or training. Maintain close supervision of vendor management and expense control within the unit.
• Focus on each team member’s performance, development and success.

• Strong technical background in Construction Defect claims: advanced experience with handling and/or supervising Construction Defect claims. Proven ability to negotiate and settle large and complex claim files.
• Proven leadership skills: demonstrated experience in managing claims handlers, developing employee talent, managing performance, and maintaining engagement.
• Strong analytical skills and sound judgment. Takes initiative and can work independently.
• Dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Strong communication: excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication, and juggle numerous concurrent responsibilities in a fast‑paced environment.
• Ethical approach: impeccable reputation for ethics, integrity and the highest standards of professionalism.
• Education:
  
  Bachelor’s degree required.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and some inspirational individuals we don’t just provide re/insurance – we reinvent it. We partner with those who move the world forward through a comprehensive capital platform, data‑driven insights, leading technology and an agile, inclusive workspace that empowers top client service across all lines of business – property, casualty, professional, financial lines and specialty.

AXA XL is committed to equal employment opportunity. We consider applicants regardless of gender, sexual orientation, age, ethnicity, marital status, religion, disability or other protected characteristics. We provide Inclusive culture, Flexible Working Arrangements, Enhanced family‑friendly leave benefits, and a diverse roster of Business Resource Groups.

The U.S. base salary range for this position is USD 144,500‑227,500, depending on skills, experience and location.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

AXA XL is an Equal Opportunity Employer.