IT Support Specialist

The IT Specialist at Energage is responsible for support of the operational IT infrastructure and end users s position is responsible for serving as the first point of contact by providing prompt and professional resolution of requests in a fast-paced, highly multi-tasked environment. You are responsible for supporting the IT growth of our company while maintaining a high level of service and availability of IT systems and services.

In this role, you’ll...

• Provide technical assistance via in person, phone and electronically to end users, onsite or remote
• Managing endpoint for users, using various centralized controls for both Windows and Apple machines
• Onboarding and offboarding employees, which includes and not limited to setting/decommissioning of workstations, application access (Zoom, Slack…etc) and email.
• Configuring and disabling access key fobs for employee access
• Address problems; install, configure, troubleshoot issues with Windows and Apple machines, troubleshooting tickets and resolve technical issues related to hardware, software and networks independently with little or no supervision
• Work with others on technical projects to maintain system availability, security, and continuous business operations
• Windows AD support, Network Monitoring
• Manage endpoint patching for Windows and Apple Devices
• Provide Mobile Application Management for BYOD Devices
• Managing the office router, internet and wireless access points
• Assisting the security members at Energage with requests on an as needed basis
• Participate in all IT work related activities,as assigned by management
• After-hours technical support on an as-needed basis
• This position is required to be in the office in Exton, Pa for 1 day a week

• Months of experience: 12-24 Months
• Excellent interpersonal, verbal and written communication skills
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude
• Demonstrate ability to take direction and communicate effectively with remote team members
• Demonstrated experience troubleshooting technical issues, identify root cause resulting in a methodical resolution
• Ability to support and train end-users in hardware and software applications
• Understand technical information and translating it into terminology which corresponds to the end-user

• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Experience installing, configuring and troubleshooting issues with systems
• Experience working with networking infrastructure

This position has a salary range of $50,000 to $57,500 annually based on relevant experience. This role is also bonus eligible.

• PTO policy includes company holidays, sick time, vacation time, and floating holidays
• Remote
• Company pays a portion of individual health care premium
• Option to participate in a company-sponsored 401(k)
• Training and education
• Professional development; all employees have access to a third party professional coach

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