Cleaner Lead

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Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost‑effective manner.

Pay: $23.00 per hour. Full‑time shifts:
Monday – Friday, 12:30 p.m. – 8:30 p.m.

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Train service technicians and trainees, teaching them how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• Know what to do, why, and whether to repair or replace when presented with a problem.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Handle a heavy workload of calls.
• Follow systematic questioning techniques upon receiving a customer complaint, relating answers to system functioning.
• Follow point‑by‑point troubleshooting guides to find faults quickly.
• Avoid needless callbacks by checking the complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• Seek help and resolve seemingly unsolvable problems before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customers when arriving, leaving, or planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with proper sympathy and empathy.
• Tactfully instruct customers on proper use when problems are caused by misuse.
• Give customers assurance that the problem is fixed, explain cause and remedy, and if not fixed, offer next steps.
• Demonstrate ability to determine job priorities by adhering to planned call schedules, handling interruptions, having proper tools, and completing required paperwork promptly.
• Obtain customer signature on service reports (before work begins when performing spot checks).
• Keep manager informed of unfavorable news, changes, or price concerns, communicating relevant information to all parties.
• Modify instructions to create understanding across all technical knowledge levels.
• Instruct customer personnel to handle emergencies and when to call for service.
• Recognize what needs teaching to customers and take time for it.
• Provide sales with qualified leads and alert them about competitive sales efforts.
• Assist sales in pricing agreements and projects.
• Provide support for special projects assigned by manager; these may become part of primary responsibilities.
• When the supervisor is present, direct smaller work groups.
• Report performance issues to the supervisor, as the position lacks disciplinary authority.

• Must be 18 years of age or older.
• Must meet all requirements for approval in specific ATS environments (if applicable) and have a ten‑year work history if available.

• Customer Service Experience
• One year of lead or supervisory experience
• Two years of commercial HVAC experience

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:
Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic…