Direct Bill Manager, US Credit Control

AXA XL is an Equal Opportunity Employer.

Exton, Pennsylvania / USA (hybrid 3 days per week)

In the Direct Bill Manager role, you will be responsible for oversight of collections and cash operations teams, ensuring compliance defined in direct bill standard operating procedures and identified key controls. Play an integral part in establishing and improving processes, controls and organizational structure through interactions with both internal and external partners. This position will monitor performance outcomes and communicating results to leadership.

• Monitor the direct billing cycle starting at the collections phase until cash application completion and where needed engage with Underwriting Operations
• Manage, monitor and guide the direct bill team on collections of unpaid receivables to ensure adherence to collection guidelines, credit terms and designated installment plans for policy holders.
• Support Cash Processing team to safeguard that payment instructions, write offs and disbursements are completed in accordance with key controls and service level agreements.
• Track outstanding balances, examine incoming inquiries, and implement strategies to minimize outstanding debt.
• Ensure compliance with all relevant standard operating procedure, key controls and key performance indicators.
• Prepare and analyze reporting to identify trends, track key performance indicators and identify areas for improvement.
• Effectively communicate with policyholders, brokers/agents and internal teams to resolve issues and address inquiries.
• Collaborate with cross-functional teams to address billing-related, collections, and cash application to improve customer satisfaction.
• Supervise and support staff, providing guidance, training and performance feedback.

We’re looking for someone who has these abilities and skills:

• Bachelors degree or higher in finance, accounting or a related field.
• Moderate years of leadership & management experience.
• Moderate years of billing and collections experience.
• Subject matter expert in direct bill insurance is required.
• Excellent knowledge of carrier direct bill platforms (Guidewire preferable) and Accounts Receivable reconciliation
• Excellent critical thinking and organizational skills
• Experience in process improvement with the ability to streamline workflows for greater efficiency and accuracy
• Effective communication and people skills
• Analytical Thinking – Ability to Identify issues in payment processing and develop solutions.
• Relationship Management – Skilled at managing carrier and client relationships for optimal outcomes.

• Previous work experience in a financial or insurance environment is preferred
• Internal candidates should have WINS and/or Guidewire systems experience.
• Knowledge &/or Experience in Guidewire platform is a plus

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one…