Collections Specialist

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Job Details: This position will report to the Collections Manager and will coordinate and support the execution of the Accounts Receivable Collection process for the United States Animal Health customer portfolio.

Qualifications (Training, Education & Prior Experience):
Education Undergraduate degree in Finance /Accounting preferred.

Experience: 2-5 years experience working in Accounts Receivable Collections experience. Basic computer skills (e.g. Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle, SAP, Polaris). Previous experience working in large multinational firm or Animal Health/Pharmaceutical industry (preferred, not required).

Key attributes of this role include:

• Knowledge, insight, and experience in financial accounting
• Capable of working independently and applying analytical skills in the collection processes
• Experience in handling high volume account portfolios and balancing multiple priorities
• Ability to work in culturally diverse teams
• Customer focused with strong interpersonal and communication skills
• Ability to leverage and build on ERP skills to ensure operational excellence and service quality.

Key Responsibilities:

• Support supervisor on day-to-day activities and deliverables of the US Collections Portfolio
• Responsible for Collections for the United States which include:
  • Daily engagement with key Account Customers
  • Manage and execute Dunning Process
  • Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc.
  • Liaise with Customer Service group to enhance Customer experience by resolving timely open queries
  • Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned Customer Collection portfolio as requested by management
  • Proactively identify issues and risks within the applicable areas and support their timely resolution by escalating issues to the Collections Lead as required
  • Liaise with the Credit Risk team daily on customer issues relating to order holds, delinquency financial concerns
  • Assist Collections Lead and Global Director to identify and implement process improvement initiatives and best practices
  • Leverage related systems and follow procedures to ensure robust compliance environment with SOX, internal controls, accounting policies and procedures.

Other

Skills:

• Strong written and oral communication skills
• Proficiency in English and applicable local language(s)